Returns & Exchanges

At Ninja Kitchen Australia, we want you to be fully satisfied with your high-performance appliances. If your purchase doesn't meet your expectations, we offer a straightforward return process within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, unused, and includes all accessories and manuals provided at the time of purchase.

• 2.
  Contact Support

  Reach out to our Ninja Customer Excellence team via our online portal to request a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your appliance with the RMA clearly marked on the exterior and drop it off at any authorized Australian Post location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your full refund back to your original payment method within 7-10 business days.